Frequently Asked Questions

 

When can I expect my order?

We know you’re excited to receive your Warhammer, and we’re working hard to keep parcels moving as quickly as possible while also ensuring the safety of our factory and warehouse staff. Please note, all delivery times listed below are estimated, not guaranteed. If you have not received your delivery within 7 working days of placing your order, please contact Customer Services at custserv@gwplc.com.

My order has not arrived yet, how do you handle missing orders?

Whilst we will take reasonable steps to ensure that your order is dispatched and delivered on time. If the order is still missing, please do not hesitate to contact us with the information below and we will sort it out for you immediately: The order number for your purchase. A description of the problem. Confirmation of your shipping address, email address and contact telephone number.

Why am I having trouble logging in?

I've had an account for years, but now my email address and password aren't recognised.

Creating a new account is faster than ever, and you can even use the same email address and password as before if you like. Register here or at the end of checkout.

How can I pay for my order?

Payment can be made by:

• Visa and MasterCard
• PayPal
• American Express
• Games Workshop Virtual vouchers

All prices are in Canadian Dollars and we will display the total of your order before you confirm it.

How do you handle miscasts or damaged parts?

For issues regarding the quality of your products, please send us an email with the following information and we will be more than happy to help:

• The order number for your purchase.
• Some photographs and a description to explain the issues with your product(s).
• The product batch code.
• Confirmation of your shipping address, email address and contact telephone number.

All prices are in Canadian Dollars and we will display the total of your order before you confirm it.

• The order number for your purchase.
• A description of the problem.
• Some photographs if you received the wrong item.
• Confirmation of your shipping address, email address and contact telephone number.

What items count towards free delivery?

When calculating whether or not you qualify for free delivery, our system only counts products that will be physically delivered to you - such as miniatures, books and Hobby supplies. Subscriptions, Games Workshop Digital Editions and Virtual Gift Vouchers don’t count towards your free shipping threshold.